In terms of how it collects customer feedback data in the first place, Chattermill integrates many standard tools used for soliciting and monitoring customer feedback and sentiment, such as SurveyMonkey, Zendesk, TypeForm or Salesforce, in addition to aggregating feedback from Net Promoter Score surveys, reviews, support tickets and social media.
The ten-person Chattermill team is currently working with customers across sectors that include, fintech, e-commerce, travel and gaming. “We work with consumer businesses that have a large customer base across industries,” says Dubov. “Notable examples are Transferwise, HelloFresh and Just Eat. Within these companies we work with the product, customer service and customer experience teams”.